Job Details

DispatcherTransdev in San Francisco, CA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.Position Subject To Collective Bargaining Agreement.Starting pay $27.60 with progression to $28.45 over 1 year. Salary: $27.60 – $28.45 (Union Collective Bargaining Agreement Payscale).Benefits IncludeVacation: up to 21 days per yearPaid Sick Leave: 48 hrs annually full-time employeesMedical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.Benefits may vary depending on location policy. The above represents the standard Corporate Policy.Key ResponsibilitiesOversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.Other duties as required.QualificationsHigh School Diploma or GED; Technical Degree preferred.3–5 years' experience dispatching.Excellent verbal, interpersonal and customer service skills.Problem solving and analytical skills.Must be able to work shifts or flexible work schedules as needed.Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.Physical RequirementsThe essential functions of this position require the ability to: sit, type, or look at a computer screen for extended periods (up to 6–8 hours per day); occasionally bend, kneel, or crouch to files or equipment stored at ground level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Drug‑free WorkplaceBe eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).Successfully pass a pre‑employment drug screen.About TransdevTransdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.jobs@transdev.com.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.#J-18808-Ljbffr