Job Details

Job SummaryThe Property Supervisor directly supervises staff and oversees the operational, fiscal, compliance, and physical management of buildings as may be assigned in North Beach/Chinatown/Mission Bay/Mission/Tenderloin. The position requires an experienced leader and a team‑builder with excellent administrative and interpersonal skills, who is sensitive to residents' needs and capable of inspiring teamwork at sites. They must use a sound approach to personnel, building management, exercise good judgment in problem solving, and thrive in a stressful and active team environment.Position DetailsStatus: Full‑time, Exempt, RegularLocation: San Francisco neighborhoodsHours: Monday through Friday, general business hours and on‑call 24‑hrs. daily for emergencies in buildingsSalary: $117,479 – $123,662 annually; Comprehensive benefitsThe OrganizationA private non‑profit founded in 1977, the Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low‑income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low‑income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.What You Will DoEssential FunctionsSupervise staff to ensure compliance with occupancy regulations, fair housing laws, and organizational policiesDevelop, monitor, and maintain annual site budget and capital improvement plans for each projectReview and submit all financial/occupancy, monthly, quarterly, and annual reports on timeDevelop, implement, and enforce lease agreement/house rules, tiered rent increase, fair housing law, local ordinance, resident selection criteria, and affirmative marketing planCoordinate with Asset Management, Housing Development and Resident Services on rehab, new construction, and relocation projectsLead marketing and oversee lease‑up of new or existing propertiesWork collaboratively with Facilities Manager, Property Managers, and Maintenance Supervisor to develop, implement, and maintain programs addressing building safety, cleanliness, and preventative maintenanceTrain, supervise, and oversee the work of staff in job responsibilities, organizational policies, procedures, and safe work practicesAssist Director of Property Management in developing and implementing training systems such as change of Tax Credit and HUD policy, re‑certification process, Yardi Voyage, and fair housing knowledgeWork closely with Director of Property Management in decision‑making on portfolio operational performance and standardsParticipate in bi‑monthly safety meetings, HUD industry meetings, and other Property Management Department regular meetingsDe‑escalate and mediate resident grievances in a timely and professional mannerConduct regular site visits and attend resident meetings if neededJob ResponsibilitiesPersonnel & FinanceSupervise staff to ensure compliance with occupancy regulations, fair housing laws, and organizational policiesCoordinate interview and selection process for on‑site staff and address personnel management issuesDevelop, monitor, and maintain annual budget and capital improvement plans for each projectPrepare and submit management and financial/occupancy reports to funders or regulatory agenciesAudit end‑of‑month reports in Yardi system and prepare quarterly variance reports for each propertyMeet with Resident Services Supervisor monthly to review resident issues and potential legal casesProperty ManagementDevelop, implement, and enforce lease agreement/house rules, tiered rent increase, fair housing law, local ordinance, resident selection criteria, and affirmative marketing planWork with Asset Management, Housing Development and Resident Services on rehab, construction, and relocation projectsLead marketing and oversee lease‑up of new or existing propertiesMonitor rent roll, receivables, and approve invoicesWork collaboratively with Facilities Manager, Property Managers, and Maintenance Supervisor to develop, implement, and maintain programs addressing building safety, cleanliness, and preventative maintenanceOversee outreach efforts to open wait list and fill vacancies in accordance with the Property Management Department's Performance StandardParticipate in legal proceedings such as evictions or resident disputesDe‑escalate and mediate resident grievances in a timely and professional mannerHost portfolio meetings on a regular basisParticipate in bi‑monthly safety meetings, HUD industry meetings, and other Property Management Department regular meetingsRespond to building emergencies as necessary (by phone)Represent organization with residentsSupervisory DutiesTrain, supervise, and oversee the work of staff in job responsibilities, organizational policies and procedures, and safe work practicesRecruit, interview, and hire for vacancies in directly supervised positionsWrite performance reviews and develop annual work goals for staff supervisedEnsure staff know and follow safe work practices and policiesDevelop performance tracking systems for properties assignedConduct regular site visits and attend resident meetings if neededMaintain ongoing communications with Compliance Manager, Property Managers, and Assistant Property Managers regarding compliance issuesCoordinate all monthly, quarterly, and annual reports to be completed on timeAssist Director of Property Management in developing and implementing training systems such as change of Tax Credit and HUD policy, re‑certification process, Yardi Voyage, and fair housing knowledgeWork closely with Director of Property Management in decision‑making on departmental policies and portfolio operational performance and standardProvide Director of Property Management with overall reporting on the compliance, vacancy, and financial status of assigned portfolioOtherEmbody organizational values (respect & compassion, empowerment, teamwork)Contribute to a safe and pleasant work environmentFollow policies and procedures, including safe work practicesOther duties as assignedWhat You BringStrong interpersonal and supervisory skillsFamiliarity with affordable housing management principles, including funding and regulatory requirements, landlord/tenant law, and fair housing regulationsSensitivity to challenges facing low‑income and monolingual residentsAbility to respond to building emergencies 7 days a week, 24 hours a day (by phone)Excellent communication skills, both verbal and writtenBudget preparation and analysis skillsAbility to manage conflict and stressful situationsCapacity to work independently and exercise own judgment in problem‑solvingHigh level of motivation, initiative and flexibilityAbility to work with people of diverse social and ethnic backgroundsEducation and Experience (Minimum Qualifications)Four (4) years experience in affordable residential Property ManagementFive (5) years supervisory experience and a solid understanding of personnel managementExtensive experience developing, monitoring, and reporting on budgetsExcellent organizational, administrative, financial, and communication skills (written and verbal)Experience in managing low‑income/affordable residential propertyKnowledge of HUD, HCD, SF Housing Authority, SF Mayor's Office of Housing and Community Development (MOHCD), TCAC, and other guidelines/programs and unit‑based subsidiesDemonstrated experience with low‑income populationsProficient in Microsoft Word, Excel, and Property Management SoftwareFamiliarity with the neighborhood of the portfolioPreferred QualificationsExperience working in the nonprofit sectorCertified Occupancy Specialist (COS)Tax Credit Specialist (TCS)Public Housing management experienceAsset Management / Compliance Management / Facility Management experienceExperience in managing commercial propertiesBilingual in Chinese / Spanish / EnglishEQUAL OPPORTUNITY EMPLOYERChinatown Community Development Center (CCDC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race (includes hairstyle and hair texture), color, religion (includes dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical condition and reproductive health decision making), national origin (includes language restrictions), ancestry, citizenship, disability, medical condition, genetic information or characteristic, marital status, sexual orientation, gender identity or expression, veteran or military status, or participation in an EEO protected activity or any other characteristic protected by federal, state, or local law.SAN FRANCISCO FAIR CHANCE ORDINANCEAll final candidates will undergo a background check. For certain positions this will include a fingerprint check. Qualified applicants with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.#J-18808-Ljbffr