Job Details

Valet Supervisor - Millennium TowerApplication Deadline: 1 July 2026Department: Operations - Field(OPS001)Employment Type: Full TimeLocation: I37-354_301 MISSION STReporting To: Operations ManagerCompensation: $35.21 / hourDescriptionPosition: Valet Supervisor | Location: Millennium Tower (301 Mission St, San Francisco, CA 94105) | Pay: $35.21/hour | Schedule: Shifts will vary and may include weekendsAt Reimagined Parking, we believe great people drive great results. That's why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.The Valet Supervisor oversees daily valet parking operations to ensure safe, efficient, and high‑quality service delivery. This role is responsible for supervising valet staff, coordinating vehicle flow, maintaining compliance with safety and operational standards, and serving as the primary point of escalation for guests and clients. The Valet Supervisor ensures staffing coverage, operational readiness, and adherence to company policies while promoting a service‑focused team culture.Key ResponsibilitiesSupervise valet attendants and leads during assigned shifts to ensure consistent service standardsCoordinate staffing, breaks, and work assignments to meet operational demandMonitor vehicle flow, staging, and retrieval to minimize congestion and guest wait timesServe as the on‑site escalation point for guest concerns, service issues, incidents, or claimsEnsure consistent use of valet ticketing systems (manual or electronic) and accurate vehicle trackingEnforce safety, traffic control, and vehicle‑handling procedures at all timesEnsure compliance with company policies, post orders, and state and local regulationsRespond to accidents, damage claims, or incidents and complete required documentationCoordinate with security, facility staff, or emergency services as necessaryEnsure professional, courteous, and service‑oriented guest interactionsSupport client expectations and communicate operational updates as neededAddress customer concerns promptly and resolve issues professionallyOversee cash handling, fee collection, and adherence to financial controlsReview end‑of‑shift revenue reconciliation and documentation when applicableReport operational issues, staffing concerns, or performance matters to managementAssist with onboarding, training, and coaching of valet staffMonitor employee performance and provide feedback and corrective guidance when neededPromote teamwork, accountability, and a positive work environmentSkills, Knowledge and ExpertiseExcellent customer service and communication skillsStrong communication, leadership, and problem‑solving skillsCalm and professional demeanor in high‑pressure situationsAttention to detail and operational awarenessCustomer‑focused mindset balanced with safety and complianceAbility to learn quickly and use sound decision making to thrive in fast‑paced environmentsAbility to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shiftRequirementsMust be at least 18 years of ageValid driver's license with good driving recordsPrior valet, parking, hospitality, or supervisory experience preferredAbility to operate manual transmission vehicles (stick shift) requiredAvailability to work flexible schedules, including nights, weekends, and holidaysMust successfully pass a background check, in accordance with company policy and applicable lawsMust be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibilityPhysical DemandsOperate guest vehicles requiring normal coordination, including eye-hand, hand-footMove from valet stand to customer cars by walking or running for extended periods of time, sometimes for entire duration of shiftOccasionally lift and carry customer luggage or personal items, up to 50 lbsWorking ConditionsWork is performed in parking facilities including garages, lots, booths, and outdoor areasExposure to varying weather conditions such as heat, cold, rain, wind, and snow depending on the region and seasonFast‑paced environment requiring consistent customer interactionExposure to vehicle traffic, noise, and varying weather conditionsInteraction with upset or frustrated customers while maintaining professionalismOther DutiesPlease note this job description is not designed to cover or contain an all‑inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without noticeBenefitsJoin our team and enjoy an outstanding benefits package, including:(Full Time Only)Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and rechargeComprehensive Health Plans: Access top‑notch Medical, Dental, and Vision coverage for you and your familyLife and Disability Insurance: Company paid basic life and Short‑Term Disability to secure your future with essential protection for you and additional options for your loved ones401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirementEmployee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family membersParental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones(Part Time)401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirementSick Time Off: Prioritize your health and well‑being with paid sick leave based on state laws and regulationsEmployee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family membersUnionIf this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA)#J-18808-Ljbffr